Intuit has a policy of supporting the current version and two prior versions of their desktop offerings. As such, effective May 31, 2012, live technical support and add-on business services such as payroll, credit card processing, QuickBooks Email, and online banking will be discontinued for the following Intuit products:
- QuickBooks Pro, Premier and Simple Start 2009
- QuickBooks Enterprise Solutions 9
- QuickBooks for Mac 2009
- Point of Sale 8
- Credit Card Processing Kit 2009
- Invoice Manager 2009
If you use any of the above products with any of the following add-on services, you will need to upgrade prior to May 31st to avoid disruption of service.
- QuickBooks Payroll
- Intuit Credit Card Processing (Merchant Service)
- Bill Pay
- Billing Solutions (formerly QuickBooks Online Billing)
- Online Banking
- QuickBooks Email
- Third-party products
- Enterprise Solutions Full Service Plan
- Online Backup
- The following technical support options:
- Support for installation, upgrades, error messages, and product defects.
- Active QuickBooks Care Protection Plan with automatic renewal.
- Live telephone support on a pay-per-use basis.
Upgrading is generally a straight-forward task, but if you would like assistance in upgrading, as a Certified QuickBooks ProAdvisor, I offer QuickBooks support services and can perform most services remotely.
Links in the above blog post are affiliate links. It does not cost you extra to purchase through my links, nor are you obligated to purchase QuickBooks items and services through these links. But if you appreciate the information here, purchasing through my links gives me a small affiliate commission as well as giving you up to 20% off the standard QuickBooks price and free shipping.





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